SSIA Grade A
Security Association Singapore
Operational Brief 01 — Integrated Operations Command
Run every operation from one command node.
The Elitez Integrated Command Center monitors, analyses and dispatches across all your sites from a single technology hub — fewer people on the ground, total situational control. A coordinated node for Elitez business units and external clients alike.
07
Divisions
200
Live streams
99.98%
SLA compliance
60%+
Cost reduction
The unified operations floor — one node across every Elitez business unit.
Accreditations · Licences · Awards
A Singapore institutional spine
Operating since 2010 from Singapore — the licences, certifications and government partnerships behind every site we run. The same regulatory grounding that makes our most demanding buyers — agencies, developers, dormitories — comfortable putting their operations under one node.
Est.
2010
Singapore · ACRA-registered
SPF CAMS
Centralised Alarm Monitoring Station
SCDF DECAMS
Direct Emergency Connection Service
ISO 22301
Business Continuity Management
ISO 27001
Information Security Management
ISO 9001
Quality Management Systems
SS 558:2019
Private Security Service Standard
bizSAFE Star
WSH Council top tier
PDPA Trustmark
Personal Data Protection
WSG WDG(JR+)
Pre-approved JR Consultant
Operating in Partnership With
MOM
Ministry of Manpower
WSG
Workforce Singapore
BCA
Building & Construction Authority
SP
Singapore Polytechnic
IHRP
Institute for HR Professionals
Inside the Operations Floor
Where every site is watched, verified and directed
A 24/7 operations floor at the Elitez node — analysts on the video wall, dispatchers on the radio, every action logged to a compliant record.
Why a Command Centre
Manpower costs keep rising. Your operating picture shouldn't depend on it.
Across Singapore's field-service sectors, the Progressive Wage Model has driven a 60% increase in baseline wages, compounding at 8.3%+ annually through 2028. The Command Center re-bases operations around technology rather than headcount — so monitoring, analytics and response scale without scaling payroll.
$5.4–7.7K
Loaded monthly cost per front-line field officer (SGD)
200
Concurrent Full-HD camera feeds, AI-triaged
99.98%
Command-centre SLA compliance target
Built for Two Audiences
One command node. Two ways to put it to work.
For Elitez Business Units
Consolidate seven divisions into one operating picture
Security, MSF, FMCG, Service Delivery, AB Associates, Merchandising and Aviation run from a shared command node — pooling monitoring, dispatch and reporting so each division gets enterprise-grade oversight at a fraction of standalone cost.
- › Shared video wall & AI analytics across all sites
- › Central dispatch — fewer officers, faster response
- › Automated, division-branded compliance reporting
For External Clients
A managed command centre, without the capital build
Dormitory operators, facilities owners and boutique agencies subscribe to Elitez's command-centre infrastructure — turn-key monitoring, dispatch and compliance from day one, billed as a service, no seven-figure outlay.
- › FCD Security for dormitories — 2030-ready
- › CCaaS white-label for licensed security agencies
- › Subscription pricing — ~60% below conventional guarding
The Service Catalogue
Six managed services, one picture
Seamlessly Connected
One node, wired into the systems you already run
The command node integrates with on-ground officers, access hardware and building systems — so the operating picture is complete, and every action is logged to a PDPA-compliant record.
See how it works →On-Ground Officers
PLRD-licensed officers connected by radio and mobile app for two-way dispatch.
Access & LPR
Turnstiles, barriers, visitor management and licence-plate recognition unified.
Building Systems
Fire alarms, intercoms and building-management systems surfaced on one wall.
Compliant Logging
Timestamped, evidence-backed incident records on a PDPA-compliant trail.
Multi-Tenant Operations
Seven divisions, one command node
The Command Center already consolidates the field operations of all seven Elitez Group business units — each surfaced in its own division telemetry.
Proof of Operations
Stories from the operations floor
Three deployments — anonymised by client request — that show how a single command node changes the manpower picture across very different sites.
CASE 01 · SG-SEC-2024
Security · Static Guarding
[PLACEHOLDER] Mixed-use commercial complex, CBD
[PLACEHOLDER — site profile] ~440,000 sqft commercial development, 24/7 guarding mandate, multi-tenant lease.
Problem
[PLACEHOLDER — what hurt before] e.g. Twelve-officer 24/7 manning was the only way to meet tenant SLA. Roster gaps during MC absences exposed the developer to monthly LD claims.
Intervention
[PLACEHOLDER — what Elitez did] e.g. AI-triaged remote monitoring across 48 cameras; on-site officer count cut to dispatch role; command node handled detection and verification.
Outcome
[METRIC]
[PLACEHOLDER — outcome detail] e.g. From 12 → 5 FOs in 90 days. Tenant SLA breaches dropped from 11/mo to 0.
CASE 02 · SG-FMCG-2025
FMCG · Retail Merchandising
[PLACEHOLDER] Convenience-chain network rollout, SG
[PLACEHOLDER — site profile] ~80 retail outlets, planogram audits + promo execution, weekly cycle.
Problem
[PLACEHOLDER] e.g. Manual store-visit cycle of 14 days, planogram compliance variance >30% between outlets.
Intervention
[PLACEHOLDER] e.g. Command node verified outlet-level compliance via image analytics; field merchandisers re-tasked to exception sites only.
Outcome
[METRIC]
[PLACEHOLDER] e.g. Compliance variance down to 6% in 60 days; merchandiser headcount reduced 38% with same coverage.
CASE 03 · SG-OPS-2025
Service Operations · Distributed Sites
[PLACEHOLDER] Multi-site M&E operator, SG + JB
[PLACEHOLDER — site profile] ~30 operating points across two jurisdictions; periodic inspection + on-call response.
Problem
[PLACEHOLDER] e.g. On-site technicians at every plant; response time depended on travel, not detection.
Intervention
[PLACEHOLDER] e.g. Telemetry pushed to command node; nearest-tech dispatch model replaced fixed assignments.
Outcome
[METRIC]
[PLACEHOLDER] e.g. Mean response 18 min → 4 min; tech count reduced 41% with stronger SLA.
Cases shown anonymised. Specific deployment references available on a signed NDA.
Coordinated Response
Bring your operations into one room.
A thirty-minute walkthrough ends with a free site assessment and a costed picture of your sites under one command node — for an Elitez business unit or an external operation.
